Job: Senior Processing Officer

Salary £24,000 – £27,000
Location Northwich
Job Information

Our client are a leading international bank and due to recent organic growth within the business they are now looking to recruit a Senior Processing Officer to work within there Settlements team based in Northwich, Cheshire

The successful candidate will support and deputise for the Processing Team Leader in administration and supervision of all operational aspects of the Processing Team.

Primary Responsibilities:

This role requires a good level of customer service, organisational skills and people management skills and you will be responsible for:

  • Supporting the Team Leader in co-ordinating the team to ensure that all areas of work within the team are dealt with accurately and in a timely manner.
  • Co-ordinating the processing of new retail and Private Banking customers liaising with Relationship Managers.
  • Co-ordinating the processing of new Sensible Savings applications and issuing welcome packs to customers.
  • Checking new account opening documentation received from the Relationship Management Team and provide support and guidance to team members in relation to KYC/CDD requirements and queries.
  • Ensure that all of the Bank’s Anti-Money Laundering and ‘Know your Customer’ requirements are met and all relevant searches are carried out before new accounts are opened.
  • Authorisation of new Customer Identification File (CIFs) and new customer accounts. Be responsible for the authorisation of all aspects of ongoing account maintenance and the subsequent set up/authorisation of customer internet banking and other account facilities where appropriate.
  • Ensure that all customer information recorded by team members is recorded accurately and kept up to date.
  • Ensure that the Processing Team SOPS are reviewed and updated on a monthly cycle.
  • Deal with Deceased Account Holder correspondence and executors of the estate/solicitors in a timely and professional manner, ensuring that all KYC/CDD requirements are met.
  • Co-ordinate the team effectively to meet deadlines and manage fluctuation in application volumes and workflows.
  • Co-ordinate the team in the issue of monthly customer account statements and the processing of the monthly Account Maintenance Charges to customer accounts.
  • Identify where process improvements and change could be introduced to bring about improved efficiency on the team and within the wider Back Office.
  • Assist Team Leader in collating and providing monthly and ad-hoc Management Information on Processing and account opening activity.
  • Answer, screen and forward all incoming telephone calls.
  • Scan, File, Archive customer documentation and other general administration duties.

The ideal candidate will possess the following skills/ attributes:

  • Someone with a keen eye for detail and accurate and timely data inputting/authorisation and administration.
  • Someone with good organisational skills that can easily adapt to changing workflows.
  • The ability to work under your own initiative and to strict deadlines across a variety of different business areas while delivery excellence as part of multi-functional team.
  • Excellent communication and call handling skills.
  • Ability to work efficiently and effectively as part of a team.
  • Ability to work and communicate with all other areas of the Bank including AML/Compliance, Settlements and Commercial Banking.
  • Problem solving and excellent analytical skills are essential and you will be resilient and flexible individual who remains calm under pressure.
  • Solid back office experience.
  • Previous supervisory experience.

For more information or indeed to apply for this exciting opportunity please send your CV to us via the “Apply Now” button and one of our team will call you back to discuss the role in greater detail.

Apply Now

Vacancy ListSubmit CVContact Us

Scan the barcode below and share this job with your smart phone