Job: French Speaking Customer Services Advisor

Our client are a international company who sell fitness and nutritional products to a world wide audience and due to growth of the company they are now looking to recruit a French Speaking Customer Services Advisor.

Job Purpose

To provide direct customer service support to our clients customers through all necessary channels and to carry out administrative responsibilities to ensure all customers queries are resolved in a professional and efficient manner.

Accountabilities

1.    Deal with all customer queries in a professional and accurate manner including, but not limited to providing basic product advice, placing customer orders by telephone, tracking orders, processing customer returns and arranging product collections.
2.    Carry out administrative duties as required by the Customer Service Manager
3.    Ensure that all necessary documentation for customer orders is produced accurately on time to ensure the relevant production, picking and dispatch process can be carried out
4.    Attend and contribute to regular team meetings
5.    Complete product training in order to gain a basic understanding of sports nutrition, fitness and products
6.    Liaise with nutritional customer service advisors in order to develop knowledge of any new products
7.    Demonstrate proficiency in all key software required to complete the responsibilities of the role
8.    Take shared responsibility for personal development in order to develop competence in the role
9.    Take responsibility for ensuring that the work environment of Customer Services remains clean, tidy and organised to ensure that a professional and efficient level of work is adhered to
10.    Carry out any reasonable ad hoc requests by the Senior Management team

Formal Education/Qualifications

1.    Fluency  in European foreign language.
2.    PC skills and knowledge of appropriate software including Microsoft Office programmes

Experience

1.    Minimum 12 months experience in a telephone based customer service role
2.    Minimum 12 months experience in an administrative and customer service environment

Critical Skills

1.    Ability to communicate effectively, written and orally, in a European language
2.    Self motivated to achieve sales and service targets
3.    Organisation and time management skills
4.    High level communication at all levels
5.    Attention to detail
6.    Customer service skills
7.    PC skills

For more information or indeed to apply for this fantastic opportunity please email your current CV to us at northwich@howardjames.co.uk