Job: Sales Support Advisor

Salary £18,000 – £22,000
Location Crewe
Job Information

Our clients are a leading provider of outsourced business support services and due to recent growth of the company they are now looking to recruit a Sales Support/ Customer Services Administrator to join their team base in Crewe.

The position offers a wonderful opportunity to learn a huge amount within a dynamic and fast-growing company and gain experience across sales and administration.

Responsibilities of the Job.

• Processing quotations and sales orders from sales teams, website, partners or trade channels.
• Inputting new sales leads.
• To be able to speak with existing and potential customers confidently as well as being able to listen to their needs via incoming and outgoing phone calls. This maybe of a sales nature, dealing with the general enquires to resolve issues, being able to proactively chase approvals and confirming client specifications (purchase orders/artwork).
• Process general customer service enquires in an organised and timely manner.
• Send out welcome packs and acknowledgement of contract correspondence to all customers for all new and existing customers.
• Generation of returns and credit requests.
• Update the CRM system via data input so accounts are showing the correct information.
• Work actively with other departments to ensure the sales processing is followed in accordance with current procedures and policies.
• Provide additional administration support as and when required as part of the sales process including accounts administration.
• To identify and make recommendations for improvements to current working practices as required.

The ideal candidate will ideally have a strong administration background and be able to demonstrate where you have worked in a Customer Focused Environment, you will also possess the following skills/ attributes:

• Strong Microsoft Office skills: Email, Word and Excel.
• Knowledge of CRM is desirable.
• Excellent written and verbal communication.
• Customer focused.
• Good commercial awareness.
• Attention to detail.
• Prioritise own workload.
• Problem solving.
• Ability to work in a paced environment.

For more information or indeed to apply for this exciting opportunity please send your CV via the “Apply Now” button and one of our team will call you back to discuss the role in greater detail

Apply Now

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