Customer Services – Contact Centre

As a Customer Service Advisor in our Inbound Customer Contact Centre, you’ll be joining a friendly and supportive team of established Customer Service colleagues, becoming the voice of our client. You’ll be confident in building rapport with customers, addressing a variety of queries related to their properties and accounts.

What will I be doing day to day?

• Receive, understand, and assess inbound customer contacts/queries (via phone, email, or online chat), providing advice, guidance, and solutions to meet customer needs.
• Ensure all transactions with customers are accurately recorded in their computer-based records.
• Process all documentation resulting from customer contacts, ensuring information is passed to colleagues for action.

What hours will I be working?

The Customer Service Centre operates 24/7 to ensure we’re always available to respond to customer queries. You’ll be working a shift rotation between 8am and 8pm, Monday to Friday, with one weekend in four, where you’ll need to work between 8am and 8pm on both Saturday and Sunday. You’ll receive two days off in lieu.

What are we looking for from you?

Above all, we’re looking for self-motivated individuals with a positive attitude. Previous customer service experience is required, and if you have the right skills and mindset, you can truly build a career with our client.

Ideally, we’re looking for…

• Good organisational skills with the ability to work to deadlines.
• Exceptional customer service skills, where providing a great service comes naturally to you!
• Excellent listening skills
• Strong communication skills, both written and verbal
• Working knowledge of Outlook, Excel, and Word
• The ability to follow instructions quickly and accurately, with the confidence to ask for help if unsure