Administrator / Accounts Assistant

We’re currently seeking a confident and proactive Administrator / Accounts Assistant to join a busy and fast-paced warranty department. This is a varied role, ideal for someone who enjoys working on the phone and has a solid grasp of basic accounts admin.

📅 Working Hours:
Monday to Friday, 9.00am – 5.30pm (1 hour lunch break)

💼 Key Responsibilities:

Handling inbound calls from customers, retailers, and claims teams

Navigating the warranty portal with ease

Responding to emails from retailers and following up on queries

Ordering parts and managing order progress

Raising and processing invoices

Entering daily bank transactions accurately

Supporting credit control activities

Occasionally dealing with customer and retailer complaints

📞 This is a phone-heavy role, so a confident telephone manner and excellent communication skills are a must!

📚 The Ideal Candidate Will Have:

Strong telephone and interpersonal skills

Previous admin or accounts experience (claims experience is a bonus!)

A good eye for detail and a professional approach to customer service

Experience using Sage would be highly advantageous

🎁 Perks & Benefits:

£13.00 per hour

37.5 hours per week

Company pension scheme

On-site parking

If you’re organised, enthusiastic, and ready to get stuck in, we’d love to hear from you!