Job Title:
Training and Quality Assurance Manager (Hybrid – Cheshire and home-based)

Company Overview:
Our client is a dynamic and innovative travel company dedicated to providing outstanding sales and service solutions for a diverse portfolio of partners. They are rapidly expanding, delivering contact centre functions for some of the most recognisable names in the travel industry. With a strong commitment to excellence, our client continually seeks top talent to drive forward their growth and success. Currently, they are looking for a Training and Quality Assurance Manager to help develop and support their growing team.

Job Summary:
As a Training and Quality Assurance Manager, you will play a pivotal role in delivering comprehensive, effective, and engaging onboarding experiences for new employees and homeworkers working in the virtual call centre. You will design and implement tailored training programs that empower team members to excel and contribute to company success. This role requires a creative and strategic thinker with excellent communication skills and a passion for developing individuals. You’ll also work closely with clients to ensure alignment between the company’s values and those of the client’s in-house teams.

Key Responsibilities:

• Induction Programme Development: Create and continuously improve the induction programs for employees and homeworkers to ensure alignment with company values, culture, and objectives.
• Training Design: Develop and maintain training materials, modules, and resources tailored to each client, reflecting their brand, culture, product, and booking processes.
• Training Delivery: Conduct training sessions for new and existing team members using various instructional techniques and formats, including workshops, webinars, and e-learning platforms. Evaluate training effectiveness using feedback mechanisms and KPIs.
• Continuous Improvement: Regularly refine training content and methodologies to keep up with changing business needs and industry trends, with a focus on achieving service level agreements (SLAs).
• Partner Collaboration: Ensure timely communication of client processes, procedures, and updates to the wider team.

What We’re Looking For:

• Proven experience in designing and delivering training programs
• Familiarity with learning management systems (LMS) and e-learning tools
• Travel industry experience is preferred
• Excellent communication, presentation, and facilitation skills
• Ability to collaborate effectively with cross-functional teams and build relationships across organisational levels
• Strong organisational skills
• A passion for employee development and commitment to a positive work culture
• Willingness to travel domestically and internationally to client locations during onboarding

Benefits:

• Competitive salary
• Excellent career development and growth opportunities
• Work-life balance initiatives
• Employee recognition programs
• Inclusive company culture
• Discounted holiday benefits
• 25 days holiday

How to Apply:
Please submit your CV and a cover letter to careers@howardjames.co.uk, including Ref: TIE1 in the subject line.

Our Client is an equal opportunity employer, committed to creating an inclusive environment for all employees and homeworkers..

Howard James Recruitment is excited to be recruiting for our client, a leading provider of sustainable packaging solutions. We are seeking a meticulous and organised Compliance Officer for this part-time position (30 hours per week), which offers flexible hours and hybrid working options. This is a fantastic opportunity for an experienced compliance professional looking to maintain a healthy work-life balance while making a real impact.

About the Role:
In this key position, you’ll play a vital role in overseeing and managing compliance functions crucial to our client's operations. You’ll ensure that the organisation adheres to BRC standards, manages technical specifications, and performs regular risk assessments. If you are detail-oriented and take pride in maintaining high standards, this role will allow you to make a valuable contribution within a supportive environment.

Key Responsibilities:

• BRC Standard Compliance:
  • Maintain and update compliance policies in line with the BRC Global Standard.
  • Train and guide internal teams to uphold BRC requirements and best practices.
• Product & Supplier Compliance:
  • Manage product specifications and oversee supplier approvals to ensure they meet compliance standards.
• FSC Compliance:
  • Oversee Forest Stewardship Council (FSC) compliance, including conducting internal training and preparing for audits.
• EPR & Waste Reporting:
  • Manage compliance with Extended Producer Responsibility (EPR) packaging regulations and monitor waste return processes.
• Risk Assessments & Audits:
  • Conduct regular risk assessments and lead audits to ensure ongoing compliance with industry regulations.

Ideal Candidate:

This role is ideally suited to someone with a background in compliance or quality assurance within the manufacturing or packaging sectors. A strong knowledge of BRC and FSC standards, coupled with excellent organisational skills, will set you up for success in this position. If you’re a detail-oriented professional with a proactive approach, we want to hear from you.

Benefits:

• Flexible Hours: Work schedule tailored to suit your needs.
• Hybrid Working Options: Balance work-from-home with on-site days.
• Collaborative Environment: Join a team that values integrity and quality.

If you’re looking for a role where your expertise will be appreciated and rewarded, this is the opportunity for you. Apply today and take the next step in your career with our client, supported by Howard James Recruitment.

Schedule: Monday to Friday (Flexible Hours)

Are you a driven, ambitious Commercial Insurance Sales Executive with a knack for building client relationships and uncovering opportunities? We're looking for someone just like you to join our team! In this role, you’ll play a vital part in assessing and meeting the financial insurance needs of both new and existing clients, while keeping on top of product and market developments.

Key Responsibilities:

• Proactively manage a portfolio of commercial accounts, offering tailored solutions to meet each client’s unique needs
• Conduct market and product research, presenting recommendations and writing comprehensive reports to support your clients
• Stay informed on industry regulations, ensuring all dealings are compliant and up-to-date with data protection
• Build networks with professional bodies, ensuring visibility and awareness of industry trends
• Partner closely with Directors and Account Handlers to ensure smooth and effective client service

What We’re Looking For: To succeed in this role, you'll need experience in client-facing, corporate environments within commercial insurance, with strong analytical, numerical, and problem-solving skills. Excellent communication and organisational skills are essential, along with an eye for detail and a practical approach to compliance.

Why Join Us? You’ll receive the support of our in-house teams, giving you the focus and freedom to grow your client portfolio and achieve your sales goals. If you’re ready to take your career to new heights, we’d love to hear from you!

Requirements:

• Proven experience in commercial insurance
• Broad understanding of compliance within the industry
• Driving licence essential for client meetings

This role is perfect for a proactive, relationship-focused individual who’s ready to make a real impact.

We’re on the lookout for a motivated Junior Administrator to join our busy office. This is an excellent opportunity for someone who’s eager to develop their skills and gain valuable experience in an administrative role. You’ll provide essential support to various teams, ensuring everything runs smoothly and efficiently.

Key Responsibilities:

• Handling general administrative tasks such as filing, scanning, and photocopying
• Answering phones and directing calls or taking messages
• Managing the office post (incoming and outgoing)
• Assisting with data entry and maintaining office databases
• Organising meetings and preparing meeting rooms
• Ordering office supplies and keeping track of stock
• Supporting the team with any additional admin duties as needed

Skills and Experience Required:

• Excellent organisational skills with an eye for detail
• Strong written and verbal communication skills
• Ability to work well on your own initiative and as part of a team
• Confident using Microsoft Office (Word, Excel, Outlook)
• Previous office experience is a plus, but not essential – training will be provided
• A positive attitude with a willingness to learn and develop

Benefits:

• £23-£25k basic
• Opportunities for progression within the company
• A supportive and friendly office environment
• Training and development to help you grow in the role

The Company:
Our client is a family-run business with a strong emphasis on teamwork, trust, and flexibility. As a key member of their close-knit team, you’ll be contributing to the smooth running of daily operations. This is a supportive environment where no two days are the same, and initiative is highly valued.

Job Overview:
Our client is seeking a versatile and organised Administrator to manage the variety of tasks that come with supporting a family-run company. Flexibility is essential, as you'll be involved in multiple areas of the business, taking on new challenges and adapting to the company’s evolving needs.

Key Responsibilities:

• Handling general administrative duties, including answering calls, managing emails, and maintaining records
• Assisting with invoicing, order processing, and stock control
• Providing diary management, scheduling meetings, and organising travel arrangements
• Supporting with the coordination of family events and business functions
• Proactively solving problems and stepping in to help across different areas when needed
• Ensuring the smooth operation of the office by maintaining supplies and overseeing equipment maintenance

Key Skills & Requirements:

• Previous administrative experience, ideally within a small business environment
• Strong organisational skills with excellent attention to detail
• Ability to be flexible and adapt to changing priorities
• Proficiency in MS Office (Word, Excel, Outlook)
• Knowledge of account packages like Zero or
• A proactive attitude and a willingness to support the team in any capacity
• Ability to manage your own workload while responding to the needs of the family and business

What’s on Offer:

• A supportive and inclusive working environment
• Opportunities for personal and professional development
• Varied and engaging work with the opportunity to make a tangible difference
• £23,400-£25,350 basic

Are you a motivated individual interested in progressing your career in tax?

Why not join our clients growing practice as our personal tax assistant. Our client has strong company values with an emphasis on quality of life which offers a great team working environment with flexible working hours.

What we offer:

• Competitive salary
• Flexible working options
• TOIL system
• Buy/sell holiday policy
• Summer social event & Christmas Party
• WOW team treats each month
• Friendly working environment
• Ongoing work-based training
• Cycle to work scheme
• Westfield Cashback Health Plan

Role Description
You will work alongside our qualified staff, team leaders and directors, to deliver tax compliance requirements for a varied portfolio of clients from different industries. You will be asked to support the team in a number of ways.

Your role will include the following:

• Preparation and submission of self-assessment tax returns
• Reviewing of other colleagues’ self-assessment tax returns
• Preparing tax calculations and assisting with tax planning
• Preparation and completion of forms P11D and other BIK related work
• Communication with clients, colleague’s and HMRC via telephone, email, and written correspondence
• Assist senior management and accounts teams with tax queries

You will have:

• At least 2 years work experience in practice preparing tax returns
• ATT qualification or studying towards this (or equivalent experience)
• Dealing with tax compliance work
• Ability to thrive in a dynamic team environment
• Desire to learn and be proactive within the role
• Passionate about offering a high-quality service to clients (including a high attention to detail)
• Friendly, and able to communicate clearly to both your colleagues and clients.
• Strong time-management and IT skills 

Are you a dynamic, hands-on salesperson with a passion for driving growth? Do you thrive in fast-paced environments and love a challenge? We are working on behalf of an expanding business, a national leader in its field, who are seeking an ambitious **Senior Business Development Manager** to join their team.

In this role, you'll be getting stuck into every aspect of the sales process – from identifying and nurturing new business opportunities to building strong, lasting client relationships. With a company that's all about growth, your contribution will be key to propelling the business forward. This isn't your typical desk job – we're after someone who can think on their feet and isn't afraid to roll up their sleeves to get the deal done!

Key Responsibilities:

• Develop and execute new business strategies to meet and exceed targets
• Build and maintain relationships with clients across the UK
• Present solutions to clients that reduce costs and add value
• Collaborate with internal teams to deliver a seamless client experience

What you need to bring:

• Proven experience in a hands-on business development role, ideally in a high-growth environment
• Strong commercial acumen and a results-driven approach
• Excellent communication and relationship-building skills
• A natural problem solver with a can-do attitude

Package

• £60-70k basic wage
• Excellent commission structure on top of basic
• Company car or car allowance
• Various additional company benefits

ARE YOU READY TO TAKE ON A ROLE THAT TRULY MAKES AN IMPACT?

Job Opportunity: Sales Manager / Director in charge of Business Development

Are you ready to be part of a thriving family-run business? our client, is a leading waste management company based with offices in Knutsford, is expanding due to continued growth, and we're on the lookout for a passionate, positive, and tenacious Sales Manager to join their team. You’ll be playing a vital role in driving new business across the UK.

This field-based role will see you taking charge of securing new accounts through cold call door knocks and various lead generation methods, whilst effectively nurturing client relationships using our bespoke CRM system. You’ll also spend time in our offices for sales meetings, ensuring you're fully integrated with the team.

Key Responsibilities:

• Proactively identify and pursue new business leads through cold calling.
• Manage and exceed monthly sales targets while maintaining your own sales pipeline.
• Act as the main point of contact between clients and internal teams.
• Update and manage records using our CRM system.
• Assist colleagues with other sales-related activities.

What We’re Looking For:

• Sales experience in the Waste Management sector is highly advantageous, with a proven track record of hitting targets.
• You’re resilient, thrive in all weather, and can handle rejection like a pro.
• Social media savvy with an eye for online lead generation.
• Strong rapport-building skills, confident, articulate, and persistent with clients.
• A team player who’s ambitious, self-motivated, and willing to go the extra mile for success.

In return, you’ll enjoy a competitive basic salary alongside an industry-leading commission structure. Flexibility is key here, so while the core hours are Monday to Friday, 9am to 5pm, the right candidate will be adaptable.

Apply now and join us on our exciting journey!

SALARY DEPENDANT ON EXPERIENCE WITHIN THE INDUSTRY

Are you passionate about making a meaningful impact on the lives of young people? Do you have a proven track record in residential children’s care, with a talent for leadership and a dedication to creating a safe, nurturing environment? If so, we’re looking for a dedicated **Children’s Home Manager** to join our team.

**What’s involved?** 

As a Children’s Home Manager, you’ll play a key role in leading a team committed to providing exceptional care for young people with complex needs. You’ll manage day-to-day operations, ensure compliance with Ofsted standards, and foster an environment where every child can thrive. From overseeing staff development to ensuring safeguarding protocols are in place, you will be instrumental in shaping a supportive and positive atmosphere within the home.

**Key Responsibilities:**

• Lead and manage a team to deliver outstanding care in line with Ofsted regulations.
• Oversee recruitment, training, and supervision of staff, ensuring professional development.
• Implement care plans and maintain high-quality practices that promote independence and positive outcomes for children.
• Liaise with external agencies, parents, and stakeholders to ensure the smooth running of the home.
• Ensure compliance with safeguarding practices and regulatory frameworks, including Reg 44/45 visits.

**What are we looking for?**

• At least 2 years of experience in a residential children’s home.
• Previous Manager or Deputy Manager experience with a Good rating from Ofsted.
• Level 3 Residential Childcare qualification (Level 5 desired).
• Strong leadership skills and experience in managing complex behaviours in children and young people.
• A commitment to creating a safe, engaging, and empowering environment.

If you’re ready to step up and lead a passionate team in a rewarding and challenging role, we’d love to hear from you.

**Apply now to make a difference!**

#HowardJamesRecruitment #RecruitmentAgency #CareerProgression #DeputyChildrenCareManager #LeadershipOpportunity #MakeADifference #HelpingYouDevelopAndGrow

Are you passionate about making a meaningful impact on the lives of young people? Do you have a proven track record in residential children’s care, with a talent for leadership and a dedication to creating a safe, nurturing environment? If so, we’re looking for a dedicated **Children’s Home Manager** to join our team.

**What’s involved?** 

As a Children’s Home Manager, you’ll play a key role in leading a team committed to providing exceptional care for young people with complex needs. You’ll manage day-to-day operations, ensure compliance with Ofsted standards, and foster an environment where every child can thrive. From overseeing staff development to ensuring safeguarding protocols are in place, you will be instrumental in shaping a supportive and positive atmosphere within the home.

**Key Responsibilities:**

• Lead and manage a team to deliver outstanding care in line with Ofsted regulations.
• Oversee recruitment, training, and supervision of staff, ensuring professional development.
• Implement care plans and maintain high-quality practices that promote independence and positive outcomes for children.
• Liaise with external agencies, parents, and stakeholders to ensure the smooth running of the home.
• Ensure compliance with safeguarding practices and regulatory frameworks, including Reg 44/45 visits.

**What are we looking for?**

• At least 2 years of experience in a residential children’s home.
• Previous Manager or Deputy Manager experience with a Good rating from Ofsted.
• Level 3 Residential Childcare qualification (Level 5 desired).
• Strong leadership skills and experience in managing complex behaviours in children and young people.
• A commitment to creating a safe, engaging, and empowering environment.

If you’re ready to step up and lead a passionate team in a rewarding and challenging role, we’d love to hear from you.

**Apply now to make a difference!**

#HowardJamesRecruitment #RecruitmentAgency #CareerProgression #ChildrenCareManager #LeadershipOpportunity #MakeADifference #HelpingYouDevelopAndGrow

We are looking for an experienced Transport Planner for a client based in Warrington. In this role, the Transport Planner will be responsible for coordinating all transport activities, developing efficient route plans, and ensuring the timely delivery of goods. Success in this role requires excellent organisational skills, attention to detail, and the ability to thrive in a dynamic, fast-paced environment.

Key Responsibilities:

• Plan and coordinate vehicle routes.
• Monitor and manage vehicle fleets to ensure optimal efficiency.
• Collaborate with internal teams to streamline transport processes.
• Communicate with drivers and external partners to guarantee on-time deliveries.
• Analyse transport data and identify opportunities for improvement.

Experience and Skills Required:

• Previous experience in "Transport Planning" routes.
• Proven ability to optimise transport schedules and routes.
• Strong analytical and problem-solving skills.
• Excellent communication and teamwork abilities.
• Knowledge of WTD and tachographs.
• 3-4 years of experience in a similar role within the transport industry.

Howard James Recruitment is acting as a recruitment agency for this vacancy.

We are seeking a skilled Administrator to join our team in managing daily office operations. The ideal candidate will be organised, detail-oriented, and proficient in various administrative tasks.

Responsibilities

• Perform general clerical duties including data entry, and document management
• Manage office correspondence and phone calls with professionalism and efficiency
• Request proof of ID and address from our customers
• Produce finance contracts and issuing them to customer via post, online systems and email
• Resolve customer challenges
• Guiding customers through their document journey
• Looking after in life customer queries
• Provide administrative support to staff members as needed

Skills

• Ability to handle challenging situations and find solutions
• Strong data entry skills with high accuracy and attention to detail
• IT skills (Microsoft Office, Outlook, database management, CRM’s)
• Excellent phone etiquette and communication skills
• Organisational abilities to manage multiple tasks efficiently

Remuneration

• Salary - £22,000.00-£25,000.00 per year
• Hours - Monday to Friday, 08.45 - 17.30 (1 hour for lunch)
• Full-time, Permanent

Additional

• Must hold a valid UK driving licence
• Uniform provided

Job Overview:

We are seeking a highly organised and proactive Administration Assistant to join our vibrant team. In this role, you will provide essential administrative support to ensure the smooth and efficient operation of our office. The ideal candidate is detail-oriented, possesses excellent communication skills, and thrives in a fast-paced environment.

Responsibilities:

• Manage and maintain electronic and paper filing systems
• Handle incoming and outgoing correspondence, including emails and phone calls
• Schedule and coordinate meetings, appointments, and travel arrangements
• Prepare and edit documents, reports, and presentations
• Assist with data entry for payroll and database management
• Order and manage office supplies, ensuring inventory levels are maintained
• Support the team with various administrative tasks as needed
• Maintain confidentiality of sensitive information
• Checking time sheets for payroll processing
• Assist Manager with processing payroll
• Assist manager with payroll queries

Experience and Skills:

• Proven experience as an administrative assistant, payroll administrator or in a similar role
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Proficiency in using accountancy software
• Strong organisational and multitasking abilities
• Excellent written and verbal communication skills
• High attention to detail and problem-solving skills
• Ability to work independently and as part of a team

Job Summary: Our client is seeking a Payroll Administrator to become a key part of their team. The successful candidate will play a crucial role in ensuring payroll is processed accurately and on schedule, maintaining precise payroll records, and addressing any discrepancies that may arise. The ideal candidate should have experience in payroll management, data entry, and be well-versed in accounting software.

Key Responsibilities:

• Accurately process and manage employee payroll on a timely basis.
• Perform data entry related to payroll, ensuring all information is correct.
• Review and analyse payroll data to guarantee accuracy and compliance with company policies.
• Oversee accounts payable tasks associated with payroll.
• Ensure the confidentiality of payroll information and comply with data protection regulations.
• Manage holiday accruals and processing.
• Handle general administrative tasks as needed.

Required Experience:

• Payroll Administration experience or in a similar position.
• Comprehensive understanding of payroll procedures and relevant regulations.
• Proficiency with accounting software.
• Strong analytical skills with a knack for handling complex data.
• Exceptional attention to detail and accuracy in data entry.
• Experience in creating and managing Excel spreadsheets.

If you are a detail-oriented professional with a strong commitment to precision and compliance in payroll processing, we invite you to apply for this role. Join our client and help ensure the seamless operation of their payroll systems.

As a Customer Service Advisor in our Inbound Customer Contact Centre, you'll be joining a friendly and supportive team of established Customer Service colleagues, becoming the voice of our client. You'll be confident in building rapport with customers, addressing a variety of queries related to their properties and accounts.

What will I be doing day to day?

• Receive, understand, and assess inbound customer contacts/queries (via phone, email, or online chat), providing advice, guidance, and solutions to meet customer needs.
• Ensure all transactions with customers are accurately recorded in their computer-based records.
• Process all documentation resulting from customer contacts, ensuring information is passed to colleagues for action.

What hours will I be working?

The Customer Service Centre operates 24/7 to ensure we're always available to respond to customer queries. You'll be working a shift rotation between 8am and 8pm, Monday to Friday, with one weekend in four, where you'll need to work between 8am and 8pm on both Saturday and Sunday. You'll receive two days off in lieu.

What are we looking for from you?

Above all, we're looking for self-motivated individuals with a positive attitude. Previous customer service experience is required, and if you have the right skills and mindset, you can truly build a career with our client.

Ideally, we're looking for…

• Good organisational skills with the ability to work to deadlines.
• Exceptional customer service skills, where providing a great service comes naturally to you!
• Excellent listening skills
• Strong communication skills, both written and verbal
• Working knowledge of Outlook, Excel, and Word
• The ability to follow instructions quickly and accurately, with the confidence to ask for help if unsure