Customer Services Advisor

Experienced Customer Services Advisor

Location: Winwick, Warrington

Our client, a leading service provider, is experiencing significant growth and is seeking an experienced Customer Services Advisor to join their team in Winwick, Warrington.

Key Responsibilities:

• Manage a high volume of inbound and outbound calls efficiently.
• Handle customer inquiries with professionalism and courtesy.
• Identify customer needs and provide additional information as required.
• Upsell products and services to meet management targets.
• Address objections professionally, highlighting the benefits of products and services.
• Organize workshop diaries to maximize productivity.
• Participate in training sessions.
• Assist with service retention overflow activities.
• Support marketing activities and handle general queries.

Ideal Candidate:

• Confident in phone communication with a professional attitude toward customer interactions.

Critical Skills:

• Excellent telephone communication skills.
• Strong attention to detail.
• Strong administration and organizational skills.
• Ability to work under pressure and meet tight deadlines.
• Ability to work effectively within a team.

For more information or to apply, please send your CV via the “Apply Now” button. A member of our team will contact you to discuss your application in greater detail.