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Should this vacancy not be ideal for you, send your CV to us and one of our team will call you back to discuss options,
or call the number below for some friendly advice. careers@howardjames.co.uk

0333 577 2110

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Title Customer Service Advisor
Salary £17-18k
Location Northwich

Duties Include

  • Handling reservations requests on behalf of customers
  • Contacting venues or other suppliers to check availability
  • Upselling additional extras to customers
  • Handle a wide range of customer contacts and enquiries over the phone
  • Answer calls within client SLA
  • Provide information to customers and ensuring enquiries are dealt with in a timely manner or refer to the appropriate source if required
  • Prioritise own workload within guidelines in order to meet deadlines without compromising on quality
  • Identifying and handling customer complaints with enthusiasm and care to ensure a satisfactory resolution
  • Being proactive in resolving customer queries independently

Requirements

  • Customer Service Experience essential
  • Polite and professional telephone manner
  • Ability to plan and prioritise in line with the business needs whilst being able to work under pressure
  • Strong interpersonal and communication skills
  • Positive attitude toward customer outcomes resolutions
  • Demonstrate initiative and ability to have good attention to detail
  • Proficient in MS Office Inc. Word Excel &Access (in house training provided)
  • Resilient and able to adapt to change
  • Own transport is essential due to location

Benefits

  • Free parking
  • Access to the agency’s special offers and incentives at preferential rates
  • Birthday off (once passed probationary period)
  • Regular paid for team nights out
  • 25 days annual leave

Opportunities and Training

 As well as being trained on the inhouse system, there is a large amount of on-the-job training for the candidate. Opportunity wise, for forthcoming candidates who show their worth and ability, there is large scope for progression within the business.

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<< Back to Latest Vacancies

If this vacancy is not right for you, send your cv >> to Howard James Recruitment and one of our team
will call you back to discuss options, or call the number below for some friendly advice.

0333 577 2110