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Should this vacancy not be ideal for you, send your CV to us and one of our team will call you back to discuss options,
or call the number below for some friendly advice. careers@howardjames.co.uk

0333 577 2110

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Title Sales Administrator
Salary £22.5k
Location Knutsford

As part of the vibrant admin team, you are expected to integrate with the existing team and help build on the good work and culture that has been part of companies success to date.

Your role and responsibilities in being a successare outlined below and we look forward to enabling you to follow, actively promote and achieve the following:

  • Deliver an amazing customer service, representing the voice of Skipper
  • Effective handling of incoming calls and emails into the business
  • Develop strong levels of rapport with all business stakeholders; customers, freight providers and distributors
  • Checking off all freight invoices
  • Production of the daily work-to-list and active participation in daily briefs
  • Inputting Sales orders onto Sage
  • Managing the sales process from initial enquiry to after sales support, upselling the company throughout
  • Sales order acknowledgments checking prices, MOQ’s and account status
  • Inputting sales order information into freight onto sales spreadsheet in a timely and accurate manner
  • Coordination of various freight options, obtaining customer approval before proceeding
  • Compliance with all customer sales and booking in procedures
  • Production of commercial invoices
  • Responding to and managing customer concerns through to a satisfactory conclusion
  • Booking of courier parcels through various online portals and/or email booking systems
  • Supporting customers with after sales care and tracking details
  • Strong working relations with production and the warehouse
  • Utilization and management of company CRM system and shared IT drives
  • Management of American orders via designated spreadsheet and America partners
  • Work consciously as a team player and/or on your own as and when required
  • Observe and abide by company procedures including health & safety at all times
  • Active participation in all departmental activities
  • Communicate effectively with all departments
  • Help to train and develop your colleagues where needed
  • Implement and maintain high levels of housekeeping throughout the work environment
  • Have a thirst for product knowledge, using the company product resources to ensure you have in-depth knowledge of all raw materials and finished product
  • Represent the company in a professional manner should your duties require to liaise with customers, suppliers or other associates
  • Promote a continuous improvement culture highlighting area to develop the business and its products at all times
  • Become a brand ambassador for the company, embracing the company’s values; Robust, Dependable, Versatile, Innovative

The nature of your role requires you to be flexible and it is likely that you will be asked to work in other areas of the business as the need arises. We expect you to embrace this with a positive attitude and apply your skills and energy to make this a seamless and successful transaction.

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If this vacancy is not right for you, send your cv >> to Howard James Recruitment and one of our team
will call you back to discuss options, or call the number below for some friendly advice.

0333 577 2110