The ideal Settlements Officer should have excellent numerical and organisational skills; have accurate keyboard skills along with a professional and courteous telephone manner. Working within a team of 10, the Settlements Officer will be responsible for accurate and timely execution and delivery Banking transactions, working to SLA’s and dealing with both inward and outward payments. He / She will ensure the team continues to deliver a first rate Customer Service internally and externally adhering to Banking Procedures and Internal Controls.

Duties:

• Inputting/processing /authorising payments
• Carrying out investigations
• Dealing with customer enquiries
• General database maintenance.
• Working within a team of 10, provide back-office support and service on banking operations.
• Responsible for processing of Customer Transactions: BACS, CHAPS, and International Payments.
• Proactive in proposing and providing processing solutions.

Key skills / Experience:

• Relevant experience within a Back office / administration office environment.
• Payments experience is preferred, but not essential.
• Knowledge of Swift Messaging – MT103 / MT202 would be advantageous, but not essential.
• A good attention to detail, adaptability, a keenness to learn and accurate keyboard skills.
• Proficient in Microsoft Excel, Outlook and Word.
• A good team player, capable of working in a fast paced pressured environment.
• Ability to build relationships effectively, both in the immediate team and wider business.
• Excellent Communication Skills, with ability to provide exceptional levels of customer service.
• Able to work in a fast paced pressured environment, maintaining accuracy and quality.