Sales Support Administrator

Our client is a well-established and growing distributor within the industrial supply sector. They are seeking a Sales Support Administrator to provide efficient administrative and customer service support to their sales function.

The Role

You will help manage customer orders from enquiry through to dispatch, ensuring information is accurate and customers receive a responsive service.

Key Responsibilities

• Process customer orders accurately from enquiry through to dispatch.
• Handle incoming calls and emails, resolving queries where possible and directing technical questions to the sales team.
• Prepare quotations and sales documentation.
• Liaise with warehouse teams and depots to check availability and coordinate deliveries.
• Maintain accurate customer and order records on the relevant systems.
• Support the sales team with administration, pricing and paperwork.
• Assist with invoicing queries alongside the accounts team.
• Provide general administrative support to the sales department.

About You

• Previous experience in sales support, order processing or customer service.
• Experience within an industrial or distribution environment would be useful, but is not essential.
• Strong attention to detail and a high level of accuracy.
• A confident telephone manner when dealing with customers and suppliers.
• Good Excel skills and confidence using CRM or order-processing systems.
• Well organised, with the ability to manage multiple orders and competing priorities.
• A collaborative approach and the ability to work effectively in a busy office environment.

Apply

If you are an organised administrator with strong customer service skills and an interest in supporting a busy sales team, please submit your CV for consideration.