Recruitment Sector · Customer Service & Contact Centre
Customer Service & Contact Centre Recruitment
From advisors and account coordinators to team leaders and customer experience managers, we help businesses across the UK hire people who represent them brilliantly — and help candidates find their next customer-facing role.
I'm Hiring I'm Looking for WorkThe frontline of your customer experience
Strong customer service professionals build client relationships, protect retention and uphold service standards in competitive markets. A great advisor turns a problem into loyalty; the wrong hire does the opposite. As an independent, multi-sector recruitment agency with offices across the UK, Howard James Recruitment provides specialist customer service and contact centre recruitment for businesses of every size — from a first customer support hire to a full contact centre team.
Whether you're recruiting customer support staff, contact centre professionals or client service advisors — or you're a candidate looking for your next customer-facing role — we take the time to get the match right, screening for the communication, resilience and professionalism these roles demand.
Customer service & contact centre roles we recruit
Whether you're hiring for these roles or hoping to land one, this is where we work.
Customer Support & Advisors
Customer service advisors, support administrators, helpdesk and call centre advisors handling day-to-day enquiries.
Client Relationship & Accounts
Customer account managers, client relationship executives, customer experience advisors and service delivery coordinators.
Contact Centre Operations
Inbound and outbound agents, workforce planners, and resource and operations coordinators keeping the centre running.
Team Leaders & Management
Customer service managers, contact centre team leaders, client services managers and customer experience managers.
We love to talk recruitment
Whether you're building a customer service team, weighing up your next move, or just want a steer on the market, we're always happy to talk. No hard sell, no obligation — just straight, useful advice from people who know recruitment inside out.
Contact a ConsultantWhy employers choose us for customer service recruitment
We screen for temperament
Customer roles live or die on attitude and resilience — we assess for it, not just experience on the CV.
Volume or specialist
From a single client services hire to a full contact centre ramp, we scale to the brief.
Pre-screened & ready
Responsive, commercially focused hiring — often with suitable candidates already available.
Permanent & temporary
Permanent teams, seasonal peaks and short-term cover — whatever your service levels demand.
A dedicated consultant
One consultant who learns your service standards and culture, not a rotating team you re-brief.
Flex Fee available
Spread a permanent fee over 12 instalments, with payments stopping if it doesn't work out.
Most in-demand customer service skills
Employers continue to place strong focus on customer retention, service quality and response times, driving demand for experienced customer service professionals. Several skillsets stand out in the current market:
Employers increasingly want candidates who can manage enquiries across telephone, email and live chat, combining administration skills with customer-facing experience. While some businesses now offer hybrid working, many customer service and contact centre roles remain office-based due to operational requirements.
Permanent quality, without the upfront cost
Hire your customer service staff on permanent terms from day one, but spread the fee over 12 instalments, invoiced in regular instalments while your hire stays in post. If the hire doesn't work out, the payments stop — the full quality of a permanent search with the cash-flow flexibility of a temp solution.
- Spread the cost over 12 instalments instead of one large invoice
- Invoiced in regular instalments while your hire remains in post
- Payments stop if the hire leaves; issued invoices remain payable
For employers
Build a team that keeps customers loyal
- Advisors screened for communication and resilience
- Permanent, temporary and contract solutions
- Single hires through to full contact centre teams
- One dedicated consultant who learns your service standards
- Flex Fee to spread the cost over 12 instalments
For candidates
Find a customer-facing role you'll enjoy
- Customer service and contact centre roles nationwide
- Advisor through to team leader and management
- Access to roles before they're advertised
- Honest feedback on your CV and market value
- Always free to you — you'll never pay to be placed
Customer service recruitment — FAQs
What customer service roles do you recruit for?
We recruit across the full range of customer service and contact centre positions, from advisors, support and helpdesk staff to account and client relationship roles, contact centre operations, and team leaders and managers.
Do you recruit for both permanent and temporary roles?
Yes. We provide permanent, temporary and contract recruitment across the customer service sector, including seasonal peaks and short-term cover as well as long-term hires.
Can you handle high-volume contact centre recruitment?
Yes. We support everything from a single client services hire to volume contact centre ramps, scaling our approach to your service levels and timescales.
How do you assess customer service candidates?
Alongside relevant experience, we screen for the communication, resilience and temperament these roles demand, plus practical skills such as CRM use, complaint handling and multi-channel support.
What does it cost an employer to recruit?
Permanent recruitment is charged as a percentage of the starting salary, and temporary staff at an agreed rate. Our Flex Fee option lets you spread a permanent fee over 12 instalments, with payments tied to the hire staying in post.
Hiring customer service staff or looking for a role?
Whether you're building a customer service or contact centre team, or searching for your next customer-facing role, our consultants are ready to help.
Submit a Vacancy Submit Your CVOr call 0161 641 2550
Quick Reference · At a Glance
Customer service & contact centre recruitment with Howard James Recruitment.
| Sector | Customer Service & Contact Centre |
| Coverage | UK-wide, through our national network of offices |
| Roles | Advisors, support, client relationship, contact centre operations, team leaders & managers |
| In-demand skills | Telephone, CRM, complaint handling, client relationships, admin, multi-channel support |
| Contract types | Permanent, temporary & contract |
| For employers | Flex Fee spread over 12 instalments |
| For candidates | Free service; honest advice; roles with progression |
| Phone | 0161 641 2550 |